The Village Engraver

Trophies and Awards

FAQs: Frequently Asked Questions

What are your hours?

Standard hours: Monday - Friday 10am to 6pm.

Summer hours: July and August only are Monday - Friday 10am to 5pm. Closed on Saturdays & Sundays.

Where are you located?

At 5320 Fairfield Shopping Center in Va Beach, near the corner of Kempsville Rd and Providence Rd. When you are in the Fairfield Shopping Center, head towards the end with the Taylor's Do It Center and Jerry's Artarama, and turn at that corner away from Providence Road. We are a few stores down from there!

What is your turn around time?

Our standard turnaround time is seven days (Sunday to Saturday). If you need something sooner than seven days, please call us at 757 495 7274 to see how we can help you!

*Our business fluctuates throughout the year impacting turnaround time (which is why we ask you call so we can confirm that we can get something out for you)

What are some of the services you offer?

Plaque engraving, metal or plastic plate engraving, name tags, crystal & acrylic awards, trophies, medals, picture frame engraving, tablet (such as an iPad) engraving, iPod/iPhone engraving, phone and phone case engraving, perpetual plaques, watch engraving, firearm and knife engraving, resin awards, clocks, desk wedges, wall holders, baby spoon or cup engraving, key chains, pen engraving, medical bracelet engraving, Jefferson cups, ribbons, sublimation, laser wood engraving, glass engraving, and the list goes on! If you have an item you would like engraved that we have not mentioned, please come into our store or give us a call!

What are some services that you do NOT provide?

Embroidery, embossing, ring engraving, printing on paper (such as custom certificates) of any kind, and building of shadow boxes .

How do I place an order?

You can come into the store, email us, or fax us. We are more than happy to answer any questions you may have over the phone, however any orders placed over the phone are at the customers risk.

Can you engrave firearms?

Yes! Engraving them is easier when they are stripped down as much as possible.

Can you engrave watches?

Yes, we can. However, please make sure that the clasp comes apart so that we can engrave it or have the back of the watch removed. Any local jewelry store should be able to remove the back or remove a pin on the clasp and we have a few places we can recommend if you call. 

Do you make trophies?

Yes, we do! We make trophies for almost every occasion or sport so come on in and pick one out from our sample case.

Can you engrave items that are not from the store?

Yes, we can. Pricing varies by object so please call if you have questions.

How does payment work?

Payment varies across situations such as for trophies, we ask that you pay at least half when ordering and if we have to order anything for you or send an item out, we ask for a half or all deposit.

How will I know when my order is ready?

We will call (and leave a voicemail in case you don’t answer) and we can also email if you would like as soon as your order is completed.

Can you send me a proof/example of what my engraving will look like?

Yes, we can! All we need is an email or fax number to send your proof. We do need written confirmation (email, fax, or hand-written) that the proof is okay and we can complete your order.

Can you make laminated plaques? (Ex: a laminated diploma plaque)

Yes, we can. Please bring in your diploma or your certificate and we will be more than happy to help you out.

Do you do the work (ex: engraving, trophy making) at the store?

Yes, we do the majority of our work here. There are some items, such as laminated plaques or cast aluminum plaques that we do have to send out to specialized companies.

Can you do custom coins or ribbons?

Yes, we can! Provide us your artwork or wording and we will give you a price quote as soon as possible.

Do you do laser engraving?

Yes, we can laser wood, acrylic, and crystal. We have special metal used for lasering so if you would like a lasered plaque to give to someone, we can help!

Can you engrave logos?

Yes. We recommend that logos are provided in black and white format and either as a jpeg or tiff file. There is a fee for logos so please send us your logo and we’ll let you know how we can help.

 

Do you have an online catalog or a paper one I can take from the store?

Unfortunately, we do not currently have an online catalog. We are a small business that is family owned and the majority of the time, the store is only run by two people. We simply do not have the resources or time to post every single item and combination of items we offer online. We have examples/samples in the store that customers are welcome to look at and essentially, we can help you “build” what you are looking for, whether it is a trophy or plaque for example. If anything, we encourage our customers to come into the store that way we can personally help you and we can ensure that you get exactly what you are looking for. This also makes it easier to answer any questions and to help personalize your item you are purchasing.

As for a paper catalog that you can take home with you, I’m afraid we do not offer one of those either. We have catalogs from our vendors that you can look at while you are in the store, but we only have a few versions of these so they must stay in the store. We offer such a vast variety of items and engraving, so it makes it difficult to fit into a small catalog that customers can have for free. We hope our customers understand and continue to support us at The Village Engraver.